What is a Technical Engagement Manager job?
A Technical Engagement Manager is responsible for managing the technical aspects of customer engagements. They work closely with sales teams to identify customer needs and develop solutions that meet those needs. This role involves providing technical support, managing the implementation of solutions, and maintaining ongoing relationships with customers.
What do they usually do in this position?
Technical Engagement Managers work with customers to understand their technical needs and identify solutions that meet those needs. They collaborate with sales teams to develop proposals and manage the implementation of solutions. They also provide technical support to customers and maintain ongoing relationships to ensure customer satisfaction.
Top 5 skills for this position:
- Strong technical knowledge: Technical Engagement Managers must have a deep understanding of the technical solutions they provide to customers.
- Excellent communication skills: They must be able to communicate technical information to non-technical stakeholders.
- Project management: Technical Engagement Managers must be able to manage complex projects and coordinate with multiple stakeholders.
- Customer service: They must be able to build and maintain strong relationships with customers.
- Problem-solving: Technical Engagement Managers must be able to identify and solve technical problems that arise during customer engagements.
How to become a Technical Engagement Manager?
Typically, Technical Engagement Managers have a background in computer science, engineering, or a related field. They may also have experience in sales or customer service. To become a Technical Engagement Manager, it is important to have a strong understanding of the technical solutions offered by the company. Additionally, it is important to have excellent communication and project management skills.
Average Salary:
According to Glassdoor, the average salary for a Technical Engagement Manager in the United States is $104,000 per year. Salaries for this position can vary depending on the industry, location, and level of experience.
Roles and Types:
Technical Engagement Managers can work in a variety of industries, including technology, healthcare, and finance. They may work for software companies, consulting firms, or other organizations that provide technical solutions to customers. Some Technical Engagement Managers specialize in specific types of solutions, such as cloud computing or cybersecurity.
Locations with the most popular jobs in the USA:
The most popular locations for Technical Engagement Manager jobs in the United States are San Francisco, New York, and Boston. However, there are opportunities for this position in many other cities and regions as well.
What are the typical tools?
Technical Engagement Managers use a variety of tools to manage customer engagements and provide technical support. These may include project management software, customer relationship management (CRM) software, and technical support tools such as remote desktop software.
In conclusion:
Technical Engagement Managers play a critical role in managing the technical aspects of customer engagements. They must have strong technical knowledge, excellent communication skills, and the ability to manage complex projects. With the right education and experience, this can be a rewarding and lucrative career path.