What is a Principal Technical Account Manager Job?
A Principal Technical Account Manager (PTAM) is a professional who works in the technology industry. They are responsible for managing the technical aspects of the relationship between a company and its clients. The primary function of a PTAM is to ensure that the clients are satisfied with the products and services provided by the company. They serve as a liaison between the technical team and the client, providing technical expertise and ensuring that all issues are resolved in a timely manner.
What Usually Do in This Position?
As a PTAM, your main responsibilities include building and maintaining relationships with clients, providing technical support, and ensuring customer satisfaction. You will work closely with the sales and marketing teams to provide technical solutions and support to clients. You will also be responsible for identifying new opportunities for the company to provide technical services to existing clients.
Top 5 Skills for Position
- Excellent communication skills
- Strong technical knowledge
- Customer service skills
- Problem-solving skills
- Project management skills
How to Become This Type of Specialist
To become a PTAM, you typically need a four-year degree in a technical field such as computer science or engineering. You will also need to have several years of experience working in the technology industry in a technical or customer support role. Some companies may require additional certifications, such as a Certified Technical Account Manager (CTAM) or a Project Management Professional (PMP) certification.
Average Salary
The average salary for a PTAM in the United States is around $120,000 per year. However, this can vary depending on the location, industry, and level of experience.
Roles and Types
There are several different types of PTAM roles, including technical account managers, enterprise account managers, and customer success managers. Each of these roles has its own unique set of responsibilities and requirements.
Locations with the Most Popular Jobs in USA
The most popular locations for PTAM jobs in the United States are San Francisco, New York, Seattle, Boston, and Los Angeles. However, there are opportunities for PTAMs in many other cities as well.
What Are the Typical Tools
As a PTAM, you will need to be proficient in a variety of tools and technologies. These may include customer relationship management (CRM) software, project management software, and various technical tools such as database management systems, programming languages, and network management tools.
In Conclusion
A career as a PTAM can be both challenging and rewarding. If you have a strong technical background, excellent communication skills, and a passion for customer service, this may be the perfect career path for you. By building strong relationships with clients, providing technical support, and ensuring customer satisfaction, you can help your company grow and succeed in the highly competitive technology industry.