What is an IT Support Desk Technician Job?
An IT Support Desk Technician is a professional who provides technical support to an organization's employees or clients. This job requires strong problem-solving skills, excellent communication, and the ability to work under pressure. IT Support Desk Technicians are responsible for maintaining hardware and software systems, troubleshooting technical issues, and resolving any issues that arise. They are also responsible for documenting and tracking issues and resolutions.
What Usually Do in This Position?
IT Support Desk Technicians work in a fast-paced environment, providing technical support to users or clients. They often work with a team of other IT professionals to ensure that all systems are up and running, and any issues are resolved in a timely manner. Some of the typical tasks that IT Support Desk Technicians perform include troubleshooting hardware and software issues, installing and configuring software, providing remote support, and resolving network problems.
Top 5 Skills for Position
- Excellent communication skills
- Strong problem-solving skills
- Technical knowledge of hardware and software systems
- Ability to work under pressure
- Attention to detail
How to Become This Type of Specialist
To become an IT Support Desk Technician, you'll typically need at least a high school diploma or equivalent. Many employers prefer candidates with an associate's degree in computer science or a related field. You'll also need to have technical knowledge of hardware and software systems, as well as strong problem-solving and communication skills. You can gain experience by working in an IT-related field or by completing an internship or apprenticeship program.
Average Salary
According to the Bureau of Labor Statistics, the median annual salary for computer support specialists, which includes IT Support Desk Technicians, was $54,760 as of May 2020. The lowest 10 percent earned less than $32,350, and the highest 10 percent earned more than $89,160.
Roles and Types
IT Support Desk Technicians can work in a variety of industries, including healthcare, finance, and retail. Some common roles in this field include Help Desk Technician, Technical Support Specialist, and Desktop Support Technician. There are also more specialized roles, such as Network Support Technician, which requires additional technical knowledge of networking systems.
Locations with the Most Popular Jobs in USA
IT Support Desk Technicians are in demand across the United States, but some locations have more job opportunities than others. Some of the top metropolitan areas for IT Support Desk Technician jobs include New York City, Los Angeles, Chicago, Houston, and Dallas.
What are the Typical Tools
IT Support Desk Technicians use a variety of tools to perform their job duties, including remote access software, diagnostic tools, and ticketing systems. They also use hardware tools such as screwdrivers, pliers, and cable testers to repair and maintain computer hardware. IT Support Desk Technicians may also use collaboration tools such as instant messaging and video conferencing software to communicate with team members and clients.
In Conclusion
IT Support Desk Technician jobs are an essential part of any organization that relies on technology. With the growth of the tech industry, IT Support Desk Technician jobs are in high demand, and the field offers a variety of roles and opportunities for advancement. If you enjoy problem-solving, working with technology, and helping others, a career as an IT Support Desk Technician may be right for you.