What is an Auto Service Advisor Job?
An auto service advisor is a specialist who works in the automotive industry and acts as a liaison between the customer and the service department. They provide customers with information about the services offered by the dealership or repair shop, as well as assist them in making decisions about repairs, maintenance, and upgrades for their vehicles.
What Usually Do in This Position?
The primary responsibility of an auto service advisor is to provide excellent customer service. They greet customers, listen to their concerns, and provide them with information about the services available. They also schedule appointments, provide cost estimates, and keep customers updated on the status of their vehicles. In addition, auto service advisors may be responsible for selling maintenance packages and accessories, as well as handling customer complaints and resolving issues.
Top 5 Skills for Position
- Excellent communication skills, both verbal and written
- Strong customer service skills and the ability to handle difficult customers
- Ability to multitask and prioritize tasks effectively
- Good organizational and time-management skills
- Knowledge of automotive repair and maintenance
How to Become This Type of Specialist?
To become an auto service advisor, you typically need a high school diploma or equivalent. Some employers may prefer candidates with an associate's degree in automotive technology or a related field. Additionally, experience in customer service or sales is often required. Many auto dealerships and repair shops provide on-the-job training for new hires, which may include classroom instruction and hands-on experience.
Average Salary
According to the Bureau of Labor Statistics, the median annual salary for automotive service advisors was $42,660 as of May 2020. However, salaries can vary depending on location, experience, and employer. Some auto dealerships and repair shops may offer bonuses and commissions based on sales performance.
Roles and Types
Auto service advisors work in a variety of settings, including automotive dealerships, repair shops, and service centers. They may specialize in a particular type of vehicle, such as cars, trucks, or motorcycles. Some auto service advisors may also work in parts departments, helping customers find the right parts for their vehicles.
Locations with the Most Popular Jobs in USA
Auto service advisor jobs are available in all parts of the United States, but some areas have more opportunities than others. According to ZipRecruiter, the top five cities with the highest number of auto service advisor job openings as of 2021 are Houston, TX; Phoenix, AZ; Las Vegas, NV; Dallas, TX; and Atlanta, GA.
What are the Typical Tools?
Auto service advisors typically use a variety of tools and equipment to perform their jobs, including computers and software programs for scheduling appointments and tracking repair orders. They may also use diagnostic equipment to identify problems with vehicles and communicate with mechanics about necessary repairs. Additionally, auto service advisors may use sales software to help customers select maintenance packages and accessories for their vehicles.
In Conclusion
Auto service advisor jobs are an excellent option for individuals who enjoy working with customers and have a passion for cars. With the right skills and training, you can become a valuable member of the automotive industry and help customers keep their vehicles running smoothly. Whether you are just starting your career or looking for a new opportunity, auto service advisor jobs offer a rewarding and challenging career path.